Community guidelines

Who BlinkPop is for

You must be 18 or over to use BlinkPop. It brings people who may not know each other together in real life, and that is not a product for minors. If you think someone under 18 is using it, report their profile or email us.

What is not allowed

These apply to your profile, your Pops, your posts and your chats.

• Spam or scams. No repeated promotion, no phishing, no schemes to get money or personal details out of people.
• Harassment or hate. No bullying, threats or stalking, and no attacks on people for who they are.
• Sexual or violent content. No sexually explicit material, and nothing that shows or encourages violence. Anything sexual involving a minor gets a permanent suspension and a report to the authorities.
• Fake or misleading profiles, Pops or posts. Be who you say you are. A Pop is a real plan, at a real place and time.
• Unsafe or illegal activity. Nothing that puts people in danger, and nothing illegal, such as selling drugs, weapons or stolen goods.
• Anything else that makes BlinkPop unsafe or unwelcome for the people on it. If it feels wrong, report it and we will look.

BlinkPop refuses to save a Pop, a post, a profile or a message that contains certain words: hate slurs, explicit sexual terms, and terms for sexual content involving children. You are told at once and nothing is posted. It is a word list, and it does not replace reporting.

The Terms of Service carry the full rules.

How to report

You can report a person, a Pop, a post or a message.

• Tap ··· on the profile, the Pop or the post, then Report.
• Pick a reason.
• Add a note if you want to. It is optional.
• Send.

To report a message, press and hold it, then choose Report message. To act on that report, BlinkPop staff see the message you reported.

You can also email jinxuetan@gmail.com. If someone is in immediate danger, contact your local emergency services first.

Reports are private

A report goes to BlinkPop and to no one else. The person you report is never told who reported them. That holds when we remove their Pop, post or message, and when we suspend their account.

What happens after a report

A person at BlinkPop reads every report, within 24 hours. Nothing is hidden from other people automatically: a report by itself changes nothing for anyone else, however many there are. We look at what was reported, check it against these guidelines, and then decide.

What happens then:

• We remove a Pop, a post or a message that breaks these guidelines. A removed Pop or post disappears for everyone, and its owner is told which one was removed. A removed message reads “Message removed” for everyone in the chat.
• For objectionable content we also suspend the account that posted it, for 7 days, or permanently for serious cases. That means hate or harassment, sexual or violent content, threats, and anything unsafe or illegal. Anything sexual involving a minor is always a permanent suspension. A suspended person cannot sign in, and the sign-in screen shows the reason. Their profile, Pops, posts and messages are hidden while the suspension lasts. After a 7-day suspension they come back.
• For a lesser first break, such as spam or misleading details, the removal is the warning. A repeat brings a suspension.
• Nothing, when what was reported does not break these guidelines. The report is dismissed.

If we removed something of yours or suspended you and you think we got it wrong, email us and we will look at it again.

Blocking

You can block any person. Tap ··· on their profile, then Block, or press and hold one of their messages. It takes effect at once, and they are not told.

• Once you block someone, neither of you sees the other’s profile, Pops or posts, or finds the other in search or in who is at a place, and you cannot message each other directly.
• In a Pop chat you are both in, you see “Message from someone you blocked” in place of that person’s messages. Nothing changes for anyone else in that chat: other people still see those messages, and the person you blocked still sees yours.
• Blocking ends any follow between you, in both directions.
• You can undo it in Settings → Blocked people. Unblocking does not bring a follow back.

Blocking does not tell us anything. If someone broke these guidelines, report them as well, so we can act.

Hiding a Pop or a post

Hide, in the ··· menu of a Pop or a post, removes it from your own lists and map at once. Hiding tells us nothing and does not affect anyone else. Reporting a Pop or a post also hides it for you.

Contact

Tan Jin Xue · Malaysia · jinxuetan@gmail.com

A real person reads this inbox. For help with anything else, see the Support page.