Report a user, a Pop, a post, or a message
The fastest route is in the app, because it tells us exactly what you are reporting.
- Tap ··· on the profile, the Pop or the post, then Report.
- Pick a reason.
- Add a note if you want to. It is optional.
- Tap Send.
The same ···button is on a profile preview, in a direct message and in a Pop’s chat. On a curated Pop, the reasons also include Inaccurate details, for a listing that is out of date or wrong. Your report is private: the person you report is never told who reported them.
To report a message, press and hold it in a Pop’s chat or a direct message, then choose Report message. Pick a reason and send it in the same way. To act on that report, BlinkPop staff see the message you reported.
You can report anything by emailing jinxuetan@gmail.com. Include the username involved and, if you can, a screenshot.
What happens next. We review every report within 24 hours. BlinkPop has zero tolerance for objectionable content and abusive users: we remove content that breaks the Community guidelines and the Terms of Service. For objectionable content (hate or harassment, sexual or violent content, threats, or anything unsafe or illegal) we also suspend the account that posted it, for 7 days, or permanently for serious cases. For a lesser first break, such as spam or misleading details, the removal is the warning; a repeat brings a suspension. A report that we find breaks no rule is dismissed, and nothing changes. A message we remove reads “Message removed” for everyone in the chat, and a suspended person’s messages are hidden while the suspension lasts. Content involving the sexualisation of minors or credible threats of violence is reported to the authorities. The app confirms that your report was received. We do not tell you what we decided or what action we took against another person’s account.
Block someone
Open their profile, tap ···, and choose Block. It takes effect immediately: neither of you sees the other’s profile, Pops or posts, and you cannot message each other directly. If you follow each other, that ends. They are not told. You can also block from the ··· menu inside a direct message, by pressing and holding one of their messages, and when you send a report.
In a Pop chat you are both in, you see “Message from someone you blocked” in place of that person’s messages. Nothing changes for anyone else in that chat: other people still see those messages, and the person you blocked still sees yours.
Blocking is not the same as reporting, and it does not tell us anything. If someone broke the rules, report them as well so we can act on it.
To unblock someone, go to Settings → Blocked people and tap Unblock. Unblocking does not bring a follow back.
Hide a Pop or a post
Tap ··· on the Pop or the post, then Hide. It leaves your own lists and map at once. To bring a Pop back, open it from a link and choose Unhide in the same menu. A hidden post can be brought back only with Undo on the message that appears when you hide it.
Hiding tells us nothing and does not affect anyone else. If it breaks the rules, report it instead: reporting a Pop or a post also hides it for you.
Delete your account
In the app: Settings → Delete account. You will be asked to type DELETE to confirm. It is permanent and cannot be undone.
This removes your profile, the Pops you created, your messages, posts, follows and check-in history. Reports other people filed about you, and our record of any action we took on your account, are kept as a moderation record. The full detail is in the Privacy Policy.
If you cannot get into your account to delete it, email us from the address you signed up with and we will do it for you.
Get a copy of your data, or correct it
Most of it you can edit yourself on your profile. For a full copy of your data, or to correct something you cannot edit, email jinxuetan@gmail.comfrom your account’s email address. We respond within 30 days, free of charge.
Common problems
The map is empty
BlinkPop is new and seeded city by city, starting in Kuala Lumpur and Selangor. An empty map usually means nothing is happening near you yet rather than that something is broken. Creating a Pop is the fastest way to change that.
Location is not working
BlinkPop needs “While Using the App” location permission. Check iOS Settings → BlinkPop → Location, or Android Settings → Apps → BlinkPop → Permissions. BlinkPop never uses your location in the background.
I am not getting notifications
Check that notifications are allowed for BlinkPop in your device settings, then check the toggles in Settings inside the app. Nearby Pop notifications need both.
I cannot check in at a place
Checking in requires being within about 300 metres of the place. This is deliberate — it is what makes “here now” mean something.
It says “This can’t be posted”
BlinkPop refuses to save a Pop, a post, a profile or a message that contains certain words: hate slurs, explicit sexual terms, and terms for sexual content involving children. You are told at once and nothing is posted; what you wrote stays in the field so you can change it. It is a word list, and it does not replace reporting.
Security issues
If you have found a vulnerability, email jinxuetan@gmail.comwith “Security” in the subject line. Please give us a reasonable chance to fix it before disclosing it publicly. We are grateful for these and we will credit you if you would like.
Contact
Tan Jin Xue · Malaysia · jinxuetan@gmail.com
BlinkPop is built by one person. That means replies come from a human, and it also means they sometimes take a day. Both are true.